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Year at a glance

Membership
Reach

460

Total members

57

New members

403

Continuing members

1,265,005

Total socials impressions

398,000+

Volunteers supported through membership

9,743

Mailing list subscribers

390,447

Total website page views
Supporting leaders of volunteers

1,399

Public training participants

54

Public trainings delivered

31

Customised trainings delivered

16,944

Online resource downloads

1,510

Sector support enquiries received

74

Continuing Professional Development (CPD) participants

12

Mentoring Program participants

215

Special Interest Group participants
Accessibility & Inclusion
Sector engagement

1,683,734

Total funding distributed to partners throughout Victoria

458

Awards nominations
(in 2025)

55

grants income distributed to community

11

Advisory group members

441

Sector survey respondents
(in 2025)

9,947

Total socials engagement
Out & About

To kick off 2026, the Volunteering Victoria team swapped their screens for high-vis and spent the day volunteering at Foodbank Victoria’s brand-new Altona warehouse. Together we packed the equivalent of 18,671 meals for Victorians doing it tough – not bad for a bunch of desk dwellers!

It was a great chance to get hands-on, give back, and see one of our valued member organisations doing what they do best.

Inside Volunteering Victoria

Meeting community needs through volunteering.

Our Purpose

As the state peak body for volunteering, we focus on enabling organisations and individuals to meet community needs through volunteering.

Our vision is a happier and healthier Victoria because we volunteer.
And when we volunteer, we:

  • support each other
  • care for the future of our communities
  • mutually benefit from doing so
Our Goals
Shaping the operating and policy environment
Making volunteering appealing and accessible to all
Supporting and connecting those who lead volunteers
Elevating the value and recognition of volunteering
Learn more

Meet our members

Members help support our vision for Victorians to be happier and healthier by volunteering and building their communities. Together, we are working to build a vibrant, strong volunteering community that is inclusive, respected and sustainable.

  • Full Members = Includes Volunteer-Involving Organisations and Local Government Authorities (LGAs).
  • Individual Members = Includes volunteers, volunteer supporters, or volunteer managers.
  • Associate Members = Includes tertiary institutions, businesses, or for-profit organisations.
  • Reciprocal Members = Includes Volunteering Victoria staff and volunteers, and State & Territory Volunteering Peak Bodies (VPBs).

Thank you to our long-standing members

Our members are an important part of Volunteering Victoria, and support us in building a meaningful and inclusive volunteering community.

This year, we’re proud to recognise 36 organisations that have been Volunteering Victoria members for more than 10 consecutive years:

15+ years

  • Albury Wodonga Volunteer Resource Bureau
  • AMES Australia
  • Australian Multicultural Community Services
  • Ballarat Community Health
  • Ballarat Foundation United Way
  • Banksia Palliative Care Service
  • BaptistCare
  • Extended Families Australia
  • genU Karingal St Laurence
  • Girl Guides Association of Victoria
  • Hume City Council
  • Life’s Little Treasures
  • Make A Difference Dingley Village
  • Melbourne City Mission
  • Omnia Community Health
  • Whittlesea Community Connections
  • Women’s Information and Referral Exchange (WIRE)
  • Yarra Ranges Council
Volunteering Victoria - 15 Year Member logo

10+ years

  • ANZ
  • Asylum Seeker Resource Centre
  • Austin Health
  • Australian Red Cross
  • Autism Valued Inc
  • Bayside City Council
  • Bayside Health
  • City of Kingston
  • Guide Dogs Victoria
  • Mercy Health
  • Seaworks Foundation
  • South Port Day Links
  • Span Community House
  • Swan Hill Neighbourhood House
  • The Royal Victorian Eye & Ear Hospital
  • University of Melbourne
  • Volunteering Geelong
  • Wyndham City Council
  • Your Community Health
  • Zoos Victoria
Volunteering Victoria - 10 Year Member logo

Celebrating volunteering

Meet some Victorian volunteers

We proudly celebrate the unique and varied ways Victorian volunteers strengthen our communities.

Volunteers are the heart of our communities, and we love sharing their stories. They are the driving force behind positive change, selflessly giving their time, skills, and passion to build stronger, more connected communities.

  • 58.9% of the Victorian population (aged 15+) volunteer
  • Collectively, Victorian volunteers contribute over 732 million hours.
  • 69.4% of young Victorians (15-24 years old) volunteer; the highest rate of any age group.

In the media

We welcome opportunities to promote and amplify the impact of volunteers across Victoria.

Media plays a crucial role in shaping a culture that recognises and celebrates volunteers’ contributions, as well as inspiring more people to engage in volunteering.

National Volunteer Week 2026
National Volunteer Week 2026 logoAs always, National Volunteer Week (18 – 24 May) was a key period for spotlighting volunteering to the broader community, particularly through the national media campaign. In Victoria, 485 items of coverage were secured throughout the week, achieving an estimated reach of over 25.2 million people.

Media interviews in 2025-26:

  • ABC Gippsland
  • ABC Central Victoria
  • Channel 9 Melbourne (Listen here)
  • Gold Central Victoria
  • JOY 94.9
  • Southern FM 88.3
  • WIN News Shepparton (Listen here)

Victorian Volunteering Awards

We proudly celebrated the 2025 Victorian Volunteering Awards at the RACV City Club in November, with finalists and special guests.

The Volunteering Awards are an opportunity to recognise and thank Victoria’s vibrant volunteering community for the incredible contributions they make to our state.

Showcasing excellence by individuals and organisations, the Awards are run by Volunteering Victoria with the support of the Victorian State Government.

Read more

”Volunteers are the hands and hearts of our communities, adapting and stepping up as needs change. This year’s winners represent thousands of Victorians who quietly give their time, skills and care – often without any fanfare – to keep our communities connected, compassionate and thriving.

Geoff SharpCEO, Volunteering Victoria
Congratulations to the winners!

Supporting leaders
of volunteers

We heard: Leaders of volunteers need to be better resourced and valued.

Behind every volunteer is someone making it happen.

Leaders of volunteers are the unseen infrastructure behind much of Victoria’s volunteering, who are dedicated to training, supporting and coordinating the people who give their time.

Ensuring a strong and sustainable volunteering system requires investment in the people who lead it.

Training and workshops

Driving best practice in volunteer leadership.

Our training and workshops are designed to equip community leaders with skills and tools to maximise the impact of their volunteer programs. These interactive sessions are offered free of charge, through Volunteer Management Activity (2022-2026) funding.

Participants have the opportunity to learn from our experienced trainers, share knowledge, and connect with other volunteering professionals.

Find out more

54

Sessions held

465

Organisations represented

1,399

Total participants

92

Satisfaction rating
New topics in FY25-26
  • AI for Not-for-Profits (via Infoxchange)
  • Connecting Communities with Anti-Racism Support (via Victoria University)
  • Cybersecurity: Protect Yourself From Scams (via Infoxchange)
  • How Data Can Improve Volunteer Engagement (via Ballarat Foundation)
  • Impact Measurement for Volunteer Managers (via Social Impact Hub)
  • Legal Issues in Managing a Diverse Team (via Justice Connect)
  • Meaningful & Able: Inclusive Recruitment through Co-Design (via Omnia Community Health)
  • Outcomes and Indicators Workshop (via Social Impact Hub)
  • Permission Not Required: From Experts to Influence (via Tracey O’Neill Consulting)
  • Plain and Easy Language (via Centre for Accessibility Australia)
  • Practical Tips for Developing a Volunteer Impact Report (via Oxfam)
  • Social Media and the Law (via Justice Connect)
  • Volunteer Safety (via Justice Connect)

”“[The trainer] is real, genuine and offers relevant and insight information needed to continue
my best work in my role."

”“Loved the training... [The trainer] is always incredible and informative in an engaging way in her trainings.”

”“It was most beneficial sharing with other participants in a structured way. The engaging presenter style oriented us well, and created motivation and encouragement.”

Continuing Professional Development

Supporting the growth and development of volunteering professionals.

Ongoing learning and development is important for any profession. Our Continuing Professional Development (CPD) Program offers a formal avenue to improve knowledge, skills and future employability through accreditation.

How does it work?

Points are allocated for relevant professional development activities, such as attending training or events, joining industry networks, or engaging with resources.
Points are logged through an online portal, with a minimum of 16 points required for completion
Successful participants receive a formal certification awarding the right to use the ‘PLV‘ title (Professional Leaders of Volunteers) after their name
Find out more
Three CPD participants from Austin Help smiling with their certificates

Pictured: CPD participants from Austin Health (L-R: Kathleen Barrett, Jodi Batchelor & Mary Marcon)

Meet a CPD Participant

Shane Bailey

Commander – Country Fire Authority (CFA), District 18

Why is professional development important to you as a leader of volunteers?
Professional development is essential because the environment in which volunteers operate is constantly evolving. Volunteer leaders need to understand not only operational and organisational requirements but also how to effectively engage, support and inspire people from diverse backgrounds. Continuous learning helps me remain current, improve my leadership capability, and better support volunteers to achieve positive outcomes for their communities.

How has taking part in the CPD Program influenced the way you approach your role?
The CPD Program has encouraged me to be more intentional about my learning and development. It has exposed me to leadership concepts and volunteer management practices from across different sectors, providing perspectives beyond emergency services. This broader understanding has helped me become a more reflective leader and has strengthened my approach to mentoring, succession planning and volunteer engagement.

What part of your role do you find most rewarding?
The most rewarding part of my role is seeing volunteers develop and succeed. Whether it’s supporting someone to step into a leadership position, gain a new qualification, or build confidence in their abilities, it is incredibly satisfying to see people achieve outcomes they may not have thought possible. Knowing that this growth ultimately strengthens our communities and emergency service capability makes it even more meaningful.

What’s something you’ve learned about leading volunteers that you wish you’d known when you started?
One of the biggest lessons I’ve learned is that effective volunteer leadership is far more about listening than directing. Volunteers contribute their time because they are passionate about making a difference. Taking the time to understand their motivations, experiences and perspectives builds trust and creates stronger, more resilient teams. Leadership is often about creating the conditions for others to succeed rather than providing all the answers yourself.

What would you say to someone considering joining the CPD Program?
I would strongly encourage them to participate. The program provides practical learning opportunities, exposure to new ideas, and valuable connections with leaders from a broad range of volunteer-based organisations. It encourages reflective practice and helps you become a more effective leader regardless of your sector or level of experience. The opportunity to learn from others facing similar challenges has been one of the most valuable aspects of the program for me.

As a participant for the past two years and now a mentor within the program, I have found the experience both professionally rewarding and personally enriching. The program has reinforced my belief that investing in volunteer leaders ultimately benefits the volunteers they support and the communities they serve.

“The CPD program has reinforced my belief that investing in volunteer leaders ultimately benefits the volunteers they support and the communities they serve.”

Shane Bailey

Commander, CFA (District 18)

Mentoring Program

Connecting leaders of volunteers.

We aim to support the development of specialist skills and knowledge in the volunteering sector, and believe this is best achieved through collaboration and the exchange of insights, experience, and wisdom.

Our Mentoring Program brings together experienced senior leaders of volunteers with new or entry-level managers of volunteers.

How does it work?

Mentors are matched with a mentee in a similar field where possible.
Mentoring pairs meet regularly (online or in-person) to discuss challenges and share ideas.
Participants are encouraged to set goals and work towards achieving these together.
Additional professional development opportunities are also facilitated throughout the year.
Find out more

”"Volunteering Victoria does a wonderful job of coordinating the program, including organising networking and additional professional development opportunities for program participants, which really adds to the experience."

Meet a Mentor

Renee Belsey

Volunteer Manager - Foodbank Victoria

Why I Said Yes to Mentoring

This year, I had the pleasure of participating in Volunteering Victoria’s Mentoring Program as a mentor.

I joined the program because I wanted to share my knowledge, experience, and perhaps most importantly, some of the lessons I’ve learned along the way with someone who was newer to the volunteering sector. Having worked in volunteer leadership for many years, I know how valuable it can be to have someone to bounce ideas off, ask questions of, and learn from.

One of the highlights has been getting to know my mentee, Emily from Parkdale Pantry (shout out to Emily! 😊). I’ve also loved connecting with the other mentors and mentees throughout the program. What has really stood out is the opportunity to learn from one another and hear about the different challenges we’re all facing. No matter how long you’ve been in the sector, there’s always something new to learn, and everyone has valuable insights to share.

Being part of the program has also encouraged me to think about mentoring within my own team. It’s prompted us to share our knowledge more intentionally and take time to reflect on the volunteer programs we’ve built and continue to develop. In the rush of day-to-day work, we don’t always stop to appreciate how much we’ve learned or how much we have to offer others.

One of the biggest lessons I’ve taken away from the experience is that there’s no single “right” or “wrong” way to lead volunteers. Every community, organisation and volunteer group is different. Success comes from listening, adapting, being open to feedback, and continually looking for ways to improve the programs we lead.

If you’re considering joining the Mentoring Program, whether as a mentor or a mentee, my advice is simple: jump in feet first. The value goes far beyond the one-on-one mentoring relationship. You’ll become part of a supportive network of people who understand the unique joys and challenges of volunteer leadership.

By the end, you’ll have gained not only new ideas and perspectives, but also a group of colleagues and friends you can continue to lean on long after the program finishes.

“In the rush of day-to-day work, we don’t always stop to appreciate how much we’ve learned or how much we have to offer others.”

Renee Belsey

Volunteer Manager, Foodbank Victoria

Meet a Mentee

Jean Millward

Volunteer & Youth Engagement Coordinator – Good Shepherd Australia New Zealand

What made you decide to join the Mentoring Program?
I had started a new role in a different volunteering context than I had worked in before, without a team around me with experience in volunteer management. I wanted someone I could turn to for guidance, advice and reassurance as I found my feet.

What have you valued most about having a mentor?
I’ve really valued having someone experienced to learn from, bounce ideas around with and talk through challenges. Working as a one-person team can sometimes feel isolating, so connecting with someone working in a similar context has provided a valuable sounding board and a fresh perspective.

How has your mentoring experience changed the way you think about or approach your role?
Our conversations have influenced how I’ll approach volunteer management throughout my career, including always looking for ways to explore new approaches.

Working part-time, I really valued the regular commitment of our monthly meetings. They gave me dedicated space to step back from day-to-day tasks, reflect more deeply and focus on developing both my practice and the volunteer program.

What would you say to someone considering joining the Mentoring Program?
Give it a go! It’s a welcoming and valuable opportunity to make time for your own professional development and learn from someone who understands the work. I’ve also enjoyed connecting with other mentors and mentees, hearing different perspectives and gaining insights into volunteer management across a range of industries. Volunteering Victoria does a wonderful job of coordinating the program, including organising networking and additional professional development opportunities for program participants, which really adds to the experience.

“Working as a one-person team can sometimes feel isolating, so connecting with someone working in a similar context has provided a valuable sounding board and a fresh perspective.”

Jean Millward

Volunteer & Youth Engagement Coordinator, Good Shepherd Australia New Zealand

Special Interest Groups

Facilitating shared knowledge.

Our Special Interest Groups (SIGs) are an opportunity for volunteer managers to come together to discuss emerging issues in the sector across a range of topics, and expand their professional networks.

Find out more

8

Sessions held

Connecting with others in similar roles

215

Total attendees

Hearing from experts with lived experience

187

Organisations represented

Gaining practical ideas and learnings

Inclusive Volunteering

Supporting the inclusion of all Victorians into volunteerism.

Topics covered in 2025-26:

  • Supporting people with disability to volunteer
  • Working with specialist schools
  • Batpcare’s journey with diversity, equity, inclusion & belonging
  • Working with First Nations communities
Leadership in Volunteering

Supporting the interests and advancement of volunteer managers and leaders.

Topics covered in 2025-26:

  • Strategies for increasing volunteer participation
  • Supporting change to drive more inclusive volunteering
  • From classrooms to communities – Youth taking the lead
  • Collaborating with volunteers for greater impact

”“My main learning was understanding how to increase accessibility – and therefore higher inclusivity – in our volunteer program.”

”“The breakout sessions with other leaders of volunteers were most beneficial for hashing through problems shared by others.”

”“I was inspired to hear from speakers that had been able to implement new programs.”

Preparing for the future of volunteering

We heard: Volunteering is changing, and knowing how to adapt is key.

Future-Ready Volunteering Workshops

In 2026, Volunteering Victoria took insights from the State of Volunteering Report into communities across Victoria through a series of free, face-to-face workshops.

Bringing together leaders of volunteers from metropolitan and regional areas, the Future-Ready Volunteering Workshops provided practical tools and opportunities to learn from others facing similar challenges.

Read more

6

workshops across Victoria

157

participants

4

practical focus areas

721

online resource views

Learning together, locally

Delivered over 11 weeks, the six workshops brought volunteer leaders together in Geelong, Beveridge, Narre Warren, Traralgon, Hawthorn and Ballarat.

The face-to-face format created space for meaningful conversations, shared problem-solving and new connections.

Participants could explore common challenges alongside others in their region, while developing practical next steps for their own organisations.

Practical focus areas

Flexible Volunteering

Exploring ways to make volunteering more accessible and adaptable to changing lifestyles.

Flexible approaches to volunteering – including shorter shifts, varied roles and remote options – can boost engagement and reduce barriers to participation.

View guide
Grant Writing & Funding

Building confidence in seeking funding and supporting program sustainability.

Funding and sustainability remain ongoing challenges. Clearer impact and stronger systems can support effective grant writing, through more compelling applications.

View guide
Digital Transformation

Using digital tools and approaches to improve volunteer engagement and management.

Digital tools are changing how volunteers engage. Simple, fit-for-purpose digital tools can make volunteering easier to access and manage.

View guide
Human Impact of Volunteering

Understanding and communicating the difference volunteering makes to individuals’ personal growth.

Thoughtful volunteer engagement supports skills development, confidence, and pathways into employment or leadership.

View guide

Expert presenters

With thanks to our two guest presenters for sharing their expertise and insights.

Digital Transformation
Matt Walton

CEO, Dog and Bone

Matt Walton is the CEO of technology consulting company, Dog and Bone, who provide independent advice to not-for-profit organisations on how to leverage technology. He has been involved in the community sector for 30 years, starting as a volunteer youth worker at the YMCA, working his way up the organisation, which saw him managing IT for YMCA nationally.

For the past 10 years, Matt has been working with the not-for-profit sector to help them with various technology initiatives, all with the underlying goal of making technology work for organisations that improve the world.

Grant Writing & Funding
Dr Robyn Cochrane

Consultant – Trainer, Researcher, and Evaluator

Following an extensive career in the Victorian local government, vocational education and training, and higher education sectors, Robyn created Cochrane Research Solutions in 2013. In response to community need, Robyn then launched Ignite Community in 2025. Robyn is committed to championing community voice in decision-making, and passionate about building the capacity of volunteers and NFP organisations as they are the heart of inclusive, cohesive and resilient communities.

Robyn is a facilitator, researcher, evaluator, and mentor and she designs practical tools, training, and strategic guidance for NFP organisations. Robyn has volunteered for most of her adult life and undertaken community leadership roles within community banking, education, service, and sports organisations.

”"The training helped me reflect... now [I have] an idea to grow and serve our community better."

Workshop participant

”"Excellent presenters and discussion. The connection with others was so valuable."

Workshop participant

”"I enjoyed the session and walked away with more tools."

Workshop participant

Making volunteering accessible to all

We heard: Barriers still prevent people from participating in volunteering.

Volunteer experiences should reflect the diversity of local communities. But making volunteering accessible means more than outreach. It requires a full rethink of how we recruit, onboard, and support people from all walks of life to get involved.

Inclusion must be built into role design, leadership, recognition, and access from the outset, not as an afterthought.

Volunteer Management Activity (VMA)

Strengthening Victorian communities through place-based volunteering support.

Funded by the Australian Government Department of Social Services, the Volunteer Management Activity (VMA) focuses on:

  • breaking down barriers to volunteering
  • delivering online services to build the capacity of volunteer-involving
    organisations
  • driving best practice volunteer management

Across Victoria, regional consortia deliver the VMA by working with local partners and the six identified priority cohorts.

Map of Victoria
1
Grampians
2
Loddon Mallee
3
Hume
4
Barwon South West
5
North West Metro
6
Eastern Metro
7
Southern Metro
8
Gippsland
Priority groups
  • People with disability
  • First Nations peoples
  • Newly arrived migrants
  • Young people
  • Women experiencing vulnerability
  • People who are unemployed
Key insights
  • Trust takes time – and delivers deeper impact
    Place-based work succeeds through consistent presence, not one-off programs.
  • Small changes unlock action
    VIOs respond best to practical, achievable improvements.
  • Peer influence is powerful
    Organisations act when they see others like them succeed.
  • One-size-fits-all doesn’t work
    Inclusion requires flexibility and personalisation.

4 Years of VMA in Victoria

Stronger communities are built locally.

Over four years, VMA has transformed how volunteering supports inclusion, participation and community connection across Victoria.

Since its redesign in 2021, the VMA has delivered the systems, tools, and partnerships that help volunteer-involving organisations recruit, retain, and support volunteers, especially those from priority cohorts.
In Victoria, the consortia have lead –
  • Co-design of inclusive volunteering pathways with, and for, priority cohorts.
  • Partnerships with local organisations that are supported by volunteers to respond to local needs.
  • Capability building in volunteer-involving organisations through training, mentoring and practical tools.
Default Image Hover Image

Reach of Volunteering Victoria VMA activities (Jan – Jun 2026)
On hover: Comparison with Jan – Jun 2024

Year 1

Listening, relationship building

Year 1 Highlights
Year 2

Co-design, early collaboration

Year 2 Highlights
Year 3

Scaling, deepening impact

Year 3 Highlights
Year 4

Embedded practice, system change

Year 4 Highlights

Key Outcomes

A stronger, more connected volunteering ecosystem.

Local partnerships are the foundation of impact and system change. It works because it is locally responsive, relationship-driven and designed with communities – not for them.

The VMA program brought volunteering organisations closer together, within communities and across regions. These relationships helped them find support, share knowledge and connect with others facing similar challenges.

Collaboration also meant less duplication and more opportunities to adapt successful ideas across regions. Shared experience became a resource for joint problem-solving and innovation, allowing local learning to inform practice across the wider sector. 

These connections take time and resources to build. Over four years, VMA created space for relationships to develop beyond one-off conversations into lasting collaboration. Continuing to invest in these connections gives communities a stronger foundation for change.

Embedding inclusion as standard practice.

Through the VMA program, there has been a clear cultural shift in the way organisations engage with the concept of inclusion. Leaders reported that inclusivity has moved from “something you had to sell” to becoming an expected part of core organisational practice across multiple regions.

Discussions became less focused on why inclusion mattered and more focused on how it could be strengthened, embedded and sustained.  

This included considerations into:

  • how volunteer roles could be adapted
  • how recruitment practices could reach a broader cross-section of the community, and;
  • how participation could be supported for people who had previously been underrepresented in volunteering. 

214

Regions engaged (VIC postcodes)

4,777

Sector enquiries supported

42,311

Resource downloads

110,695

VMA webpage views

2,500,000

Socials impressions

Case Studies

Real stories of VMA impact.

Examples from our consortia partners, showcasing how the VMA program has supported inclusive practice and meaningful volunteering across Victoria over the past year.

Student Garden Collaboration

Gippsland

Year 12 Vocational Major students from Leongatha Secondary College are learning that real education doesn’t always come from textbooks. In partnership with Gippsland Southern Health Service, the students are regenerating a garden attached to the hospital’s maternity wing – transforming it into a space that grows native plants, fresh ideas, and strong community connections.

This is the inaugural year of a partnership designed to continue annually. Each new Vocational Major student cohort will take up the project, ensuring the garden evolves over time and remains a living symbol of collaboration between education, health, and community. The Vocational Major is a two-year applied learning program within the Victorian Certificate of Education system, designed to provide students with hand on experience to develop skills for their life after school.

This is more than a gardening project. It’s an opportunity for young people to develop practical experience, for patients and staff to enjoy a restorative space, and for the community to take pride in creating something meaningful together.

Key outcomes
For students: it has provided a platform to apply classroom learning in a real-world context while developing teamwork, leadership, communication, and problem-solving skills. Taking on meaningful responsibilities and presenting their work has boosted confidence, pride, and a sense of purpose. Participating in volunteer activities has fostered social responsibility and given students transferable skills for future study, work, and community engagement.

For Gippsland Southern Health Service: it has shown that taking a risk and working with young people can lead to remarkable outcomes. The partnership has revitalised a garden space while strengthening connections with youth, opening up conversations about future pathways in health and community services. This model highlights how volunteering projects can bridge education and local employment opportunities.

For the community: the garden has become a source of pride – a living example of what can be achieved when schools, young people, health services, and volunteers work together with a shared vision.

Read the full case study below.

Gippsland

Student Garden Collaboration

Co-designing Inclusive Volunteer Practices

North West Metro

Learning from those with lived experience
The sectional Co-Design project (lead by the Volunteer West team) was intended to centre the voices of those who identify as Newly Arrived Migrants. Participants shared their experiences of finding and undertaking volunteer roles after arriving in Australia, helping identify barriers, unmet needs and practical enablers.

The insights gathered are intended to support volunteer-involving organisations to better understand these experiences and create more inclusive, accessible and effective volunteer pathways.

Supporting solutions for VIOs
The lived experiences shared by Newly Arrived Migrants revealed clear barriers across recruitment, onboarding, role clarity, and access to support. Importantly, these insights also point to practical, achievable solutions.

By adopting more inclusive, plain language, and culturally responsive practices, while clearly connecting roles to organisational purpose, volunteer-involving organisations can support Newly Arrived Migrants seeking purpose and opportunity to participate in their new communities.

Read full case study below.

North West Metro

Co-designing Inclusive Volunteer Practices

Good Intentions to Good Governance

Loddon Mallee

Volunteering Loddon Mallee, part of the Bendigo Volunteer Resource Centre, provides specialist support to Leaders of Volunteers and Volunteer-Involving Organisations across the Loddon Mallee region. They recently assisted Panyang Society for Human Development, a South Sudanese community group, to strengthen their volunteer management practices and build a more sustainable model for the future.

The committee was passionate and driven, but operated informally. Their focus was to ensure their flagship annual event was not only successful, but sustainable, reducing burnout and risk for their volunteers.

The shared goal was to move from an ad-hoc model to a best practice volunteer management approach.

Encouraging adoption of best practice
It was clear that imposing a rigid, Western-style model would not work in this context. Success depended on a respectful, collaborative approach.

  • Trusted relationship: An introduction via a multicultural support service provided a strong foundation, making it easier to build rapport and engagement.
  • Cultural respect: Volunteering Loddon Mallee were positioned as facilitators rather than experts. Time was taken to listen and understand the group’s cultural context and community dynamics before suggesting changes.
  • Practical and relevant support: The focus was on tools that addressed immediate challenges, such as reducing stress and sharing the workload. This made best practice appealing and directly beneficial, rather than imposed.

Outcomes and impact

  • Reduced committee burnout: Clear roles and delegated responsibilities meant the workload was shared more evenly.
  • Increased volunteer confidence: New volunteers had a clearer understanding of their roles and felt more supported.
  • Improved sustainability: Documented processes reduced reliance on key individuals and created a framework to support other community initiatives in the future.
  • Stronger external engagement: The group now engages with local council and funders from a position of demonstrated professionalism and good governance, strengthening their advocacy power.

“We knew our community, but we didn’t know the rules. Now we feel safe, and our volunteers feel looked after.” – Committee member

The organisation is now better equipped to manage volunteers through stronger governance, shared ownership and practical systems that will support its community work into the future.

Read full case study below.

Loddon Mallee

Good Intentions to Good Governance